Get help

For members, managers and admins

If you are stuck with ChronoTab, contact NFN Labs support. This page explains how to reach it and what to include. It is for every role.

Contact support

Email support@chronotab.com. Support is reached by email; the address above is the one to use.

What to include

The more precisely you describe the problem, the faster it can be answered. Include:

• Your organisation’s name, so your account can be found.
• Your role in that organisation — Member, Manager or Org admin.
• What you were trying to do, and the steps you took to get there.
• The exact text of any message on screen. The whole sentence, copied or typed as it appears, helps more than a paraphrase.
• A screenshot, if one helps — but hide any private data first, such as keys or other people’s email addresses.
• For the extension, which browser you use and the version of the extension.

Note

Before you write, Troubleshooting covers the most common problems and quotes the exact messages behind them. If your issue is there, the fix is usually a step or two.

Related pages

• Troubleshooting — common problems and their fixes.
• Privacy and data — where the Privacy Policy lives and how to request data access or deletion.
• Roles and permissions — what each role can do, before you ask an admin for access.